WEBSITE ACCESSIBILITY SOLUTIONS

GP surgery Practice Manager looking at GP-X surgery website by GP-X web design for practice websites

LEGAL REQUIREMENTS

All public sector organisations , including GP Practices, need to ensure that their websites meet government requirements on accessibility as set out in the 2018 Regulations for website and mobile applications.

These Regulations are based on Web Content Accessibility Guidelines   These are known as WCAG2.1. There are four principles:


  • Perceivable:
    Users must be able to perceive what is being presented on screen (it cannot be invisible to their senses)

  • Operable:
    Users must be able to operate the interface

  • Understandable: Users must be able to understand the information and hoiw to operate the interface.

  • Robust:
    As technologies advance and website content changes, that content should remain accessible.

There are some things that you may not need to fix because they are exempt from the Regulations.  You will not need to fix any third party content. An example of this would be NHS widgets. Address details should be given so that reliance is not solely on maps.

PDF documents published before 23 September 2018 are exempt - unless they are needed to use a service (eg patient registration form). Live audio and video as well as pre-recorded video before 23 September 2020 are also matters that need not be fixed.

The Government Accessibilty Guidance  will help your team understand why they need to meet the website and mobile app accessibility regulations. Accessibility Regulations are also explained in other gov.uk campaigns - Making On-line Public services accessible .

MAKING YOUR WEBSITE COMPLIANT

GP surgery Practice Manager looking at GP-X surgery website by GP-X web design for practice websites

The Practice is legally responsible for ensuring that its website meets the accessibility requirements - even if this is delegated to a supplier. 

The process of compliance involves conducting an audit. This can take a significant amount of time and be extremely costly - even before any remediation work is carried out. The government suggests that fees in the range of £1300 to £4000.

It is important to publish an accessibility statement which should be regularly reviewed. This should include contact information should a patient meet problems accessing content of the website.  If requested, the practice should be willing to provide information  in an alternative format that is accessible.

PDF documents published before 23 September 2018 are exempt - unless they are needed to use a service (eg patient registration form). Live audio and video as well as pre-recorded video before 23 September 2020 are also matters that need not be fixed.

Ideally, practices will work with their website provider to work towards an accessibility solution.  

ACCESSIBILITY SOLUTION OPTION 1

One option would be to embark on a full manual website accessibility project. Depending on the size of the website, this would initially cost several thousand pounds - and also involve on-going work and costs to manually keep the site up to date. We do not recommend this option.

GP-X ACCESSIBILITY SOLUTION OPTION 2

The  second option is  to deploy an auto-widget on the website that provides a high level of remediation against WCAG 2.1 standards. This is a simple solution that has been made possible by the development of AI and other innovations. We also carry out regular tasks to ensure that the content works with the AI platform.

GP-X is a partner with global suppliers Accessibe and we can offer a variety of  solutions that meets individual practice needs. Our partnership allows us to directly pass on our bulk discounts directly to the practice through affordable monthly subscription plans. 

Our Website plus Accessibility Compliance Package includes daily accessibility scans. monthly audits and compliance certification.

Existing GP-X practices will have already been contacted regarding the  various accessibility packages and new clients will be able to discuss their needs with us upon ordering a new website.

With our partners Accessibe, we are working to make the internet accessible for all.  It is estimated that 20% of people have some form of disability.   As website producers for the NHS, we are passionate about compliance and we strive to make websites compliant, not just to meet compliance standards - but because is is the right thing to do.

CONTACT US ABOUT ACCESSIBILITYORDER A GP-X WEBSITE
Ace iframe example

Check Your Website for WCAG 2.1 AA Compliance

Add your details to the form below to see how your site scores.
GP-X websites are compliant with WCAG 2.1 AA level. Please get in touch to discuss GP-X designs and compliance with legal requirements
iframe inserted in a website illustration

GPX  Website - 3 MONTHS FREE

GP-X Practice Website web designer logo

To assist with smooth transfer from existing GP Surgery website supplier, the first three months subscription to GP-X practice websites is FREE.  

NHS Syndication Partner logoNHS Syndication Partner logoGP-X practioce surgery website designer logoNHS D|omains logo for GP Surgery website designMedia Fizz logo GP Surgery website web design